Terms of use

Last updated 9 October 2026

Use Boxtrail to print your parcel labels and keep records of what you send. Its seals deter and record; they aren’t tamper-proof and can’t guarantee a dispute’s outcome. It’s provided as it is, and your rights as a consumer aren’t affected.

About these terms

These terms cover the Boxtrail app for iPhone and iPad and boxtrail.app, made by Adam Scott Rowe (“we”). By using Boxtrail you agree to them. The app is also covered by Apple’s standard licence agreement.

Using Boxtrail

• Print only labels you’re entitled to use, for parcels you’re sending.
• You’re responsible for your records: that photos, weights and notes are accurate, and that you keep and share your buyers’ details only as the law and your marketplace allow.
• Don’t use Boxtrail to make false evidence, or for anything unlawful or that infringes someone else’s rights.

What seals and records can and can’t do

A Boxtrail seal is a printed label. It deters tampering and false claims, and it links a parcel to its record, but anyone can still open a box, and a seal can’t prove what happened in transit. Times come from your device. Marketplaces and carriers decide disputes under their own rules; we can’t promise a record will change their decision.

Tracking numbers and order details

Boxtrail reads tracking numbers and order details from labels and screenshots on your device. It can misread or miss them, so check them before you rely on them. Tracking links open the carrier’s own website.

Printers

Boxtrail prints straight to the Bluetooth printers listed on the help page, and exports a PDF for others. We can’t promise every printer works.

No guarantees

We work to keep Boxtrail working well, but it’s provided as it is, without promises that it will always be available or free of mistakes. Your records are kept on your device: if the device is lost or the app deleted, they go with it, unless you chose a backup folder. We’re not responsible for indirect losses, such as a lost dispute, wasted labels or a delayed parcel. Nothing in these terms limits anything the law doesn’t allow us to limit, or your statutory rights as a consumer.

Other people’s work

Boxtrail includes open-source fonts and software, used under their own licences. The fonts on this site: licences.

Changes and law

We may update these terms and will change the date at the top when we do. They’re governed by the law of England and Wales. Questions: [email protected].